COVID-19 SUPPORT UPDATE
We at Oakland want to reach out to our client base to let you know that we are still operating during our normal business hours and will continue to do so throughout the national response to the COVID-19 outbreak. We are already aware of the many changes that you yourselves are making to keep everyone safe, and we will continue to support you as you do so.
We're fortunate that all of our staff members are able to work from home, but one of the few things that will be different is our ability to pick up phone calls in person.
Starting Monday, March 23rd, when you call in for support, please leave a detailed voice message and callback number for our staff to review - unfortunately, there will not be an attendant that can pick up calls in person. After we receive your voice message, an Oakland Support specialist will call you back at whatever phone number you provide in your voice mail message.
Alternatively, please do not hesitate to utilize our various support email addresses. If there is a support issue that needs to be resolved quickly, please use one of the following email addresses to ensure that it is made known to all our support team members within that department:
We will inform you when this situation changes.
Thank you and be safe,
Oakland Management & Staff